FAQs

Frequently asked questions

Can I switch printer supplier without having to adapt my product's software or hardware?

Yes. Because we control the software and hardware design of our printers, we can readily adapt our printer's protocol to emulate the commands sent by your product's printer driver. Our specialised low-volume manufacturing operations enable us to produce your customised solution in the precise quantities you require.

Can your printer casing or panels be matched to the color of my product without incurring huge set-up costs or minimum orders?

Yes. Using our in-house injection moulding facility, we can produce casings in low volumes, to whatever RAL color you require. If you don't have a RAL reference, we can visually match colors.

How can you help us obtain FDA product certification and comply with FDA QS(21 CFR part 820)?

Having gone through the process with other clients, we can advise you on how to best to approach the certification and management systems registration for peripherals like your printer. And because we already comply with FDA QS(21 CFR part 820) we can provide all the documentary evidence the FDA requires in order to ensure you're approved as quickly and efficiently as possible.

Can I update my product's current printer to a more modern one without having to upgrade my product's firmware or software?

Yes. Because we control the software and hardware design of our printers, we can readily adapt our printer's protocol to emulate the commands sent by your product's printer driver. Our specialised low volume manufacturing operations enable us to produce your customised solution in the precise quantities you require.

I am launching my device into multiple territories. Can you provide international kits to cover power supply variations?

Yes. Not only that but, should you require it, we can provide territory-specific character sets, instructions and labelling. And because we specialize in low-volume production, we can provide you with printers in the precise quantities as well as specification that you require.

How can Martel produce printers that are competitive with major brands?

Because we have developed a production operation that is dedicated to efficient low volume manufacture of custom printers.

To find out more about our custom printer solutions, please contact us.